Privacy Policy

Your privacy matters to us. Here's how we handle your information.

Information We Collect

When you visit Factory Bazaar or place an order, we collect information you provide directly — such as your name, email address, shipping address, and phone number.

We also automatically collect certain technical data, including your IP address, browser type, device information, and pages visited, to help us improve your experience.

Payment information (card details) is processed securely by our payment partner (Razorpay) and is never stored on our servers.

How We Use Your Information

We use your information to process and fulfil your orders, send order confirmations and shipping updates, and respond to your enquiries.

With your consent, we may send you promotional emails about new arrivals, offers, and updates. You can unsubscribe at any time.

We use technical data to analyse site performance, prevent fraud, and improve our services.

Cookies

We use cookies and similar technologies to keep your shopping bag active, remember your preferences, and understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect some features of the site, such as the shopping bag.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We share your data only with trusted service providers who help us operate our business — such as our payment partner, shipping partners, and email service providers — and only to the extent necessary to provide their services.

We may disclose your information if required by law or to protect the rights and safety of Factory Bazaar and its customers.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

All transactions on our site are encrypted using SSL/TLS technology. Payment processing is handled by our payment partner, which is PCI-DSS compliant.

Your Rights

You have the right to access, correct, or request deletion of your personal data. You may also object to or restrict certain processing of your data.

To exercise any of these rights, please contact us at the details below. We will respond within a reasonable timeframe.

Children's Privacy

Our site is meant for adults. Children's clothing is bought by parents and guardians. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or guardian. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us using the details on our Contact page or to our Grievance Officer listed in the footer.